How can I search for a specific product?
You can search by the product identification number or its description using the search bar on the top right of the page. If you cannot reach the product you are looking for, please contact our customer service team via WhatsApp 00966501652017 or email us at firstname.lastname@example.org.
Is it possible to preview or check the products before purchasing ?
No, it's not possible. But, all of our products contain a detailed description, of sizes, fabric material and quality in addition to high-quality original photos, to give you an accurate description of the product, but maybe there will be a slight difference from reality, as it depends on the lighting of the computer/mobile screen you use and other factors. In case you want to view the products on the ground, you can visit one of the updated showrooms on our Instagram account and buy from them directly.
How long does the order take to be delivered at Libbss ?
The delivery time for ready-made orders is within (24 hours) in Riyadh, and outside Riyadh take (3) working days.
Do gift cards and packaging available?
Yes, gift cards will be available soon. We are working on preparing this service, so please check our website regularly for the latest services or communicate with the customer service team. Also, please inform us that the product you purchase is for gifting purpose to put it in a box and add the gift card.
How can I track the order at Libbss ?
Our delivery to outside of Riyadh is through our partner, DHL. If you have an account, you only need to log in and put your tracking number in the list. Go to "Discover more" then click "Tracking" and enter the tracking number. You can track your shipping by visiting www.mydhl.dhl.com.
How do I know if a product is not in stock ?
You can choose the order and specify the size and then the status of the product will appear. A 'Currently Unavailable' mark will appear next to the product if this product is out of stock and will be available soon, also a "SOLD OUT" mark appears if the product is completely implemented.
How can I find out that Libbss received my order ?
After registering your request, you will receive an email to inform you of the receipt of your request, in case you choose direct bank transfer as the payment method, this requires sending a bank transfer receipt to the sales team email@example.com approve the request; In the event that other payment methods are chosen, your order will be accepted and approved once the card / payment amount is approved and the amount is deducted.
What are the available payment methods at Libbss store?
Payment services are available through Mada, Credit Cards (Visa / Master Card), Stc Pay, and Apple Pay.
What countries can be shipped to? ?
Libbss offers its services exclusively to the Kingdom of Saudi Arabia, Emirates, Kuwait, Bahrain, and Oman. If you wish to ship to other countries, please contact customer service.
Will I get a discount when ordering more than one product?
There are no additional discounts when ordering more than one product.